Recent content by faqeel

Hi Bas1234, it does not shows anything,, even though the jobs are scheduled. and they are running randomly :S

Hi All, Has anyone setup IPO SE Scheduling for backups? We have set it up but it does not shows anything appearing in the scheduled backups, even though the backup run randomly, sometime its running daily, some times its giving a gap of 2-3 days.. even though i have setup the backup schedule...

thanks!!

by the way what is FT?

BAS1234, you mean i can use Manager Application on MAC using parallels? are you using it currently? or have you implemented it? just curious as i have ordered a mac book air and want to see if it works for ipo or no... thanks

Hi guyz, any one using IPO manager on MAC? im planning to buy one.. is anyone using is it already? i have seen old posts... it was for late 2010... and its been a while someone has posted something about mac and manager application. thanks,

so whats a better solution?

so you mean to say... if my wife calls in and is answered by someone else.. and then that agent transfers the call to me.. that will be treated as another answered call? so the figure would be... 1 customer call and 2 answered calls?

yes transfers are being made..i dont know how to share the pdf file here.. if there could be a way to upload my pdf file.. i could have shown the difference im getting in answered calls and customer calls... do you know the formula for answered calls.. i think that may clear the picture...

agents are sitting next to each other.... and they are 7 agents only... and they have confirmed no internal calls have been made....

Hi All IPO Experts, I have some issues coming up with CCR installed at one our client location. We are generating summary reports for CCR and following are the issues/confusions present in report. Answered Calls are greater than total Customer calls? Why is that happening? What exactly is the...

Hi All, Contact Recorder didnt asked for any new password? when i type in Administrator/Administrator or even leave it blank,.,, it gives LOGIN FAILURE. any ideas what might be the issue or is anyone else facing this issue? thanks in advance for Help.

hi all, is anyone facing too many disconnection issue on ipo500v2 atmcombov2 cards? i have many customers coming up with this issue... i have tried everything like impedance matching, changed cards changed, but im not able to get into the root where exactly the issue is... Service provider...

Hi budbyrd, Thanks for the reply. As per help file 96xx phones are not supported, do you think we cannot use anyother feature? ? Or anyway to display the message using vmpro?? Thanks

data vlan should be untagged and voicevlan should be tagged this will resolve your issues. thanks,