Recent content by ecarley

Do anyone have a NICE Nicelog 8.9 or NICE NiceCall Focus III running with Avaya Aura Contact Center 6.1?

Is anyone currently using AACC 6.1 and can you tell me what version the MLS is (D:\\Nortel\iccm\bin\ right click on mlsm.exe click on properties then the Version tab the select Product Version)? Also, is anyone using AACC 6.1 with Genesys?

Thank you. Must have been version 6 because 5 still uses SOAP.

In the process up upgrading from 5.0 to CC7.0 and I know to access CC7 from the web it requires ActiveX on the client PCs but does it still need the SOAP as well?

I have installed TM Navigator 3.2 on a laptop without any errors during install however when I try to login I get "Can't creat OTMAuthentication Instance. And then Authentication: 80070005. I've installed and reinstalled too many times. I have checked and DCOM is enabled on laptop and server...

that helps thanks

I am using TM 3.2 and have been told that you need to do a Retrieve, Reconcile TN, and Reconcile CPND in order to keep the database in synch with the PBX. Should this be done daily or is less frequently (once a week) fine?

Does anyone know if Symposium Web Client 4.5 will work with Internet Explorer 8?

We are upgrading 2 81C from Succ 3.0 to 5.5 and they are both around $180 for hardware, software and labor.

From the TM Navigator choose Security | Users then create a new user login name and assign them to a user group in order to log in to web.

I have TM3.2 installed on a new server (chose to not upgrade the old). Everything appears to be working except I cannot get the DBA to attach to any site (it did work just great on the old server). When comparing the new server to the old server there are new boxes under New Session that are...

Well I followed thread959 and although it had many helpful tips none worked. I reinstalled the Symposium client and it then was able to connect properly to Crystal Reports. One of the first things Symposium does on install is check to see if Crystal is installed. Thanks for the help.

Can I install Crystal Reports 9 after I already have the SCCS 5.0 client installed on a PC? I can't seem to get the Crystal to connect to the database and was wondering if it needed to be install first.

Thanks to both of you for your help. I needed to give my user id full permission on the shared folder from the server. Even though I was in the Administrators group that didn't work for me, I had to add my actual user name under the Security tab.

I checked that and it does have Admin rights on server, but still no luck. If I click cancel I then get "Failed to open MAT table". Any other ideas?