Recent content by Drue

Looking for remote tech that knows SV series products. Mainly 83 abs 9300.

SV9100

I have a customer who recently changed from POTS to a Comcast PRI. I wired an analog extension out to the credit card machine and it works 40 percent of the time. Is there anything I can do (other than go back to pots) The circuit is set to g711. Any ideas would be helpful. First time we have...

Thank You I appreciate the quick response!!!!!!

you getting a personal id index error?

Can someone please paste on here what the cs1000 spits out and what the strings represents. Im trying to build my own buffer box and I need to see what the code looks like and what each column represents. Thanks in advance

OK Thanks....Is there a certain circuit card or license to get this working

Thanks for the response!!!! Any chance you would have a call example and how the cs1000 lays the call out. I am building the buffer box and the CS1000 im sure is different than NEC

Hi Folks, Need some help. I need to know what the call accounting stream is in a cs1000 for a buffer box. And how does it connect? IP / Serial if you can help you would rock!!!!

I am doing a favor for someone and i plugged in a coiu card and the system recognized it but the ports arent showing up. is this a license issue? any feedback would be appreciated. Thanks

I am doing a favor for someone and i plugged in the card and the system recognizes the card but not the ports is this a license issue.. they only have 8 ports now..any help would be great on this topic Thanks

very good point to out them.. I already disabled them and it worked..but that would not be good if they reenabled on a restart Good job thanks

dont mind my terminology I have a queue that has 96 position IDs assosiated with it running to a periphonics IVR. We are currently moving to a Genesys IVR. I am wondering why when I dial the queue number does it grab any TN. we are downsizing the number of ports we have from 96 to 24. Do I only...

yyyy data is an acid that i need to move to another acd.

I have 2 acd numbers setup in the system and I need to move 2 acid numbers from one to another. The system keeps telling me the number is already assigned. what am I missing and how do I move them ld 20 chg 500 ftr acd xxxx yyyy it will not let me change the yyyy data it reads that it is...