Moving ACID numbers from ld 20 ftr acd xxxx yyyy

[Drue]

I have 2 acd numbers setup in the system and I need to move 2 acid numbers from one to another. The system keeps telling me the number is already assigned. what am I missing and how do I move them

ld 20
chg
500
ftr acd xxxx yyyy it will not let me change the yyyy data it reads that it is already assigned

Thank A TON!!!

 

[Firebird Scrambler]

Do the following in LD 20 first.

>LD 20
REQ: PRT
TYPE: DNB
CUST
DN
DATE
PAGE
DES

Capture the information and then do a search for the number you are trying to add in. It might be assigned elsewhere, or as a shorter number.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[yyrkroon]

the yyyy data has to be a number that's currently not in use or assigned as anything on the system.

 

[Drue]

yyyy data is an acid that i need to move to another acd.

 

[trvlr1]

You will need to delete it from its existing location then add it to the new.

 

[MossEng]

All you need to do is only enter the Queue and not change the agent id:

FTR ACD XXXX (No YYYY)

So to change an Agent from Queue 6000 to 6001

FTR ACD 6001

 

[johnpoole]

better solution.. out both phones and put them back in.. takes less time then it did to post the question AND you can cause corruption doing a change on acd sets.

john poole
bellsouth business
columbia,sc