Recent content by dennislyon

Nope, no other scripts are referenced. I get the message on any script I try to validate. I had a couple of old test scripts that were validated, I deleted a blank line, tried to validate it and got the same message.

Getting this message when I try to validate a new script: Operation Failed: Failed to validate script. Error: 1019 Another user in the system has already deleted this script. Please refresh the list. Source: CSriptWrapOAM.ScriptCOM.1 We have rebooted the server and that didn't help...

I'm starting to have problems with my Cisco 6500 core switch. Does anyone recommend a HP Procurve solution? If so, which one would be comparable to the 6500? Thanks.

I have a call center agent who works in two separate call centers. She has been assigned separate logins each with the appropriate skillsets and partition access. However, when she logs out of her primary account and logs in to her secondary,she still gets calls from the primary skillset...

All is good, thanks to all.

Thanks StanleySteamer. Would that variable be setup as an Integer, Global?

Yep, leave it to us to come up with situations like this one. Would a daily counter be easier to do than a weekly?

Good day all. I need to be able to route calls that have been in queue for more than 90 seconds to an offite contractor, not an issue in itself, except that I cannot exceed 200 of these in any given week. Can anyone offer a way to set this counter and reset it at the beginning of the week...

I have a supervisor who is trying to run reporting on CDN statistics but is not seeing all of the CDN's in the selections available, only about 1/2 of them. We are running CCMA 6.0. Any ideas? Thanks in advance.

Nothing really, our vendor suggested upgrading since 4.2 had reached end of life. My biggest concern is the server dying. Thanks. Dennis

Is anyone aware of any decent call center solutions that are free or under $5000. We currently have SCCS but our upgrade request has been denied by corporate and they are telling me to find something else. I have two call centers, one is 20 agents the other about 35. I'm running 4.2 but it...

Can anyone offer me an idea of what kind of cost I'd be looking at to upgrade from 3.0 to 5.0? Thanks much.

Is there a tool or a general rule of thumb to help determine the number of PRI's that may be needed based on the number of calls for a company? Thanks in advance.

I'm not seeing the correct activity codes on any of the activity code reports. We have had the codes setup since the install but have just started trying to use them. There is a default activity code for each skillset but that default code is not being reported, only the system default code...

Thanks for the info. Is there any reason why the CCMA cannot run on a virtual server?