Recent content by dcommusa

I have a new IP office 500 with 8 analog pots lines & 1-5420 & 22-5410's + V.M. Pro. I have the following questions. 1.Main recept has a 5420 with direct appearence of pots lines. How do I change idle line preference?(when going off hook-graps line 1-they want to grab intercom) 2. When users...

We have a site with an Option 11c that had at&t as their provider for copper/pots-ground start trunks. They just switched to a new carrier that hands off voice/data through a Adtran.The Adtran uses the carriers T-1 as the in/out bound path for voice/data. The Adtran provides the pots/copper...

I have a site with a BCM 400 3.6. We want to add Digital Mobility for wireless. According to Nortel we need 3.7-(min) s/ware on the BCM for digital mobility. What is needed to take them to 3.7?---or should we go to 4.0? 4.5? Of couse we are looking for the lowest cost on material & labor time...

I have a customer with a BCM 50 that I need to order key codes for. I need their system ID # in order to order codes. They are to far to go out and get system ID #. Can I have customer retrive ID# by going into programming through the phone?(BCM isn't connected to LAN) This would save me from...

What about night mode?

The customer had full auto attendant day/night. They didn't want day A.A.-night only.After they changed programming it takes v.mail 4 rings to answer when they dial 770 to check messages? Night mode works o.k. How do you program night A.A. only & v.mail to answer immediatly when dialing 770.

The main line-(DID/target)only appears-no-ring on the back-up sets. They can hear the main operator set ring on inbound calls & before they started using c/fwd-external they would have a visual of the main line on their set & simply answer it when the operator wasn't @ her desk by pressing the...

Yes

I have a site that has their main did/target line appear-only on all office extensions. They back-up the operator who steps away on occasion-(she has 4 appearences of main DID) Each extension has their own direct DID appear & ring. Some extensions call fwd-external to their cell phones. When...

Does a CICS have hunt groups with 7.1?

How about a self-labeling phone-(3900 series type)for the CICS/MICS/BCM!!! How about being able to put the MICS on the LAN like Call Pilot!!! GUI INTERFACE FOR PROGRAMMING!! This would be nice........ MICS still has a place!!! Try putting a BCM in a furnance room next to a hot water heater...

I have a customer-(Dr's office)that has a CICS with 7.1 & CP 100. Main #'s/hunt group is front ended by A.A. All phones have call fwd N/A to v.m. They have 2-lines that are back-door #'s for other Dr's offices to call in on. Any way to have these 2 #'s keep ringing & not fwd n/a to some user's...

Yes-cwc3...I did post it @ another site. (FYI--Only other) If that was your reply on the other site --it was not really clear?? And if you knew the answer-why didn't you put it up on this thread?

What other place?

I have a site that has the above. They have their main #-(DID) answered by A.A. They want their customer service # answered by auto attendant with their own greeting & prompts. How do you program?? The PRI is in service group/trunk group 1.(No pots lines)I don't see a way to point a DID # to a...