Recent content by colehatch

Thanks for your help. I've got it working but the only issue I'm having is when I select "press 1" or "press 2" I get the canned Cisco voice "sorry" just before the recorded (Call Handler) message. Is there a way to turn that off so when a selection is pressed it goes right to the message...

I want to setup a line so when a person calls they get options for information prior to being directed to the DN. It doesn't need to be complicated, just something like: Call comes in and: 1) Press 1 for information on "whatever" 2) Press 2 for information on "something else" 3) Stay...

I'm trying to figure out how to do an import (or mass add). I'm testing by adding an account, exporting it to a test file, deleteing the account but now I don't know how to import (or add) the file to get account back. Any suggestions? Thanks, Jeff

Thanks for the reply Ken. So you're saying to do an export...save it...delete the vm noxes I want to "redo" from Mailbox Manager and re-add??? Thanks, Jeff

I work at a private boarding high school so we rotate our voice mailboxes every fall. We have approximately 400 students so to reset each one would be time consuming. Is there a way to factory reset a VM box so the first time a person logs in they are walked through configuring their greeting...

System: Modular Messaging Mailbox Manager 5.2.1 Scenario: Call came in at 232am on 7/31. Backup on MMS is done at 300am on 7/31. Client listen to and delete message at 830am on 7/31. Question: How do I restore a single message that was deleted from an inbox? Is this possible. Are there...

2B, It does make it to the vector. I tested that out by changing the announcement on 5110 and 5101 in my test envirnment. I hear the 5110 anncounement and then it drops me in the hold music as if all phones are busy. Thanks for the reply. Jeff

Tolson, Good thought...however when I setup the test group with my phone and another guys phone I work with in a hunt group we're not on them. That's how I setup my test so I know they aren't in use. I make the call from a cell and it goes right into music and never calls/rings the available...

Yimmer, Thanks for the reply. I see what you're saying but that doesn't resolve why calls are staying in queue and never actually routing to an attendant. Thanks, Jeff

This is on a Definity G3. I have a box office that does ticket sales and out of nowhere calls stop coming into the queue and callers were getting hold music only. This is something that was setup 4 years ago by someone else. What happens is someone calls in, gets the announcement and then it...

Thanks Ken....I kind of thought it might be something that was a bit excessive but figured I'd toss it out here for discussion. To make sure we're on the same page I'll give you an example. The Director wants no more than 30 minutes available on mailbox A because she doesn't want them spending...

Should have included that...MSS.

I've been working on tweaking call routing and VM in a department that is critical to our business. They don't want to get more than 30 minutes of VM's over the course of a weekend for each person but don't want to miss calls either. Is there a way to route a call to another number if a...

Hey SSR...thanks. After digging into it further you are right. I found that the COS the person was assigned to had about 15 minutes of VM time. I made the change and all is good. Thanks again! Jeff

I haven't worked much with Modular Messaging. Is there a way to expand a mailbox so it has more capacity and if so how do I accomplish that? I'm working with MM 5.2.1. Thanks- Jeff