Recent content by charnny

Tough one, either way the CM will have to be programmed with the opening hours so the calls know where to route duting holiday hours. you could maybe use a mixture of holiday tables and service hours tables. My guess would be that you would have to program the hours regardless.

Mikey, We have been running R4 for a while now and I would really recommend it. Let me know if you need any info.

I had both R2 and R4 running in parellel for 2 months with no issues. I have 20 basestations and have never had any issues logging into any of them. The two you can connect to I can only assume the password is incorrect ? The two that you can't see it might be worth getting your network guys to...

I am playing with setting up an audible alert using CMS Exceptions . I have set a spilt/skill exception alert for any call waiting over 180 seconds. The issue I have is that a threshold is required. If I set the threshold to '1' anytime more than one call waits over 180 seconds the exception is...

Phone guy , sorry to labour this point but what type of variable should it be ( collect , value etc ) I was thinking along your lines but I couldn't get a variable to count everytime that step is hit , can you eloborate even more ?

Also phone guy , I tried that variable idea but got stuck , would you be kind enough to explain how I set that up ? Thanks

Susan , isn't 'yesterday peak' just for the peak hour only ? rather than a count of the whole day ? thanks

I have added some customer information in a vector where a caller can press 1 to listen to some pre recorded information. I have put this into the vector as normal. Problem is management want to know how many people have pressed this option.As its not routing to a VDN I am struggling to get this...

Can anyone explain why speed dials do not work on avaya sip phones. You can't program buttons or use a FAC that you just dial. Any ideas ? Thanks in advance

Dear All, I have recently learned that the Avaya 16CC agent turrets are only compatible with SIP . Can I ask if anyone is using these phones in a SIP environment and if so how does it work and did you encounter any issues ? Thanks Garry

Hi Susan, thanks for reply, that doesn't work and we really want the agenst to be auto in. cheers

Dear All, I have just purchased a 1616 avaya phone to use in our contact center as a trial with a view to purchasing them for all out agents. We are coming across an issue if anyone can advise. When using a headset the headset button lights up and you can login to the phone. Whilst logged in if...

Thanks for the replies . Lopes1211 you said the 16xx phones dont have to be SIP ? I am really struggling setting these phones up as H323 can you advise?

Dear All, I am looking to replace all our phones in our contact centre and was wondering what everyone else was using to handle calls and what they would remcommend. We are running CM5.2 with callmaster 4 phones and I recently bought a 16CC phone to try. Much to my dismay they seem only to be...

Is anyone doing anything clever with Attendent vectoring that they would wish to share. I am thinking specifically of IVR type vector programming to deflect calls away from their main switchboard, e.g If you know the extension of the person you wish to contact please dial the digits now. Any...