Avaya 1616 as a contact centre phone

[charnny]

Dear All, I have just purchased a 1616 avaya phone to use in our contact center as a trial with a view to purchasing them for all out agents. We are coming across an issue if anyone can advise. When using a headset the headset button lights up and you can login to the phone. Whilst logged in if you press the headset button again it logs you out. To get round this issue you need to take the handset off the phone. Has anyone come across a solution for this issue. Its almost as if you need to disable the handset in some way. Any ideas anyone ? Thanks in advance.

 

[SF0751]

Make sure your agents are not set as AUTO-IN.

Susan
You can have it all. You just can't have it all at once.

 

[charnny]

Hi Susan, thanks for reply, that doesn't work and we really want the agenst to be auto in. cheers

 

[lopes1211]

If agents are set as "auto-answer", the headset button must be active. If not, there would be no way to auto-answer the call and the system will log you out. It's working as designed.

-CL