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Recent content by CallMeLB

  1. CallMeLB

    Voicemail Pro Prompt Files - 0 Seconds

    VM Pro 9.1.12 on windows 10 PC Issues reported garbled audio when calling into AA. Sounds more like audio was playing at least 2x speed if not faster. Attempting to change prompt results in file being selected showing 0 seconds of audio, even in modules that were not adjusted.
  2. CallMeLB

    Hide Incoming Caller ID SIP Trunk R11

    We have a client that requires their help line calls not show inbound caller ID information. Server Edition R11 w/ VM Pro and SIP trunking I've tried sending calls to a dial extension short code with telephone number 118s"0000000000", I've tried sending calls to VM Pro and transfer with Source...
  3. CallMeLB

    R10.1 Communicator Coverage Appearance Buttons don't ring - Alternate options?

    The user that requires a softphone/communicator also requires the ability to answer calls for 3 other people. Those 3 other people also need to be answered by another employee, so I believe twinning is out of the question. I know I can create a group for those users to include the other two...
  4. CallMeLB

    R10.1 Communicator Coverage Appearance Buttons don't ring - Alternate options?

    Without getting a receptionist license for Softconsole, which I would assume work with coverage buttons, does anyone know if softphone would alert coverage calls and it's just a communicator issue?
  5. CallMeLB

    Cant Login with Manager

    Have you tried playing with "Secure Communications" found in File>Preferences>Security Tab? If checked and set to low, set to none and uncheck. If not checked, check and set to none or set to low.
  6. CallMeLB

    R10.1 Communicator Coverage Appearance Buttons don't ring - Alternate options?

    It appears that coverage appearance buttons aren't alerting the user's Communicator desktop app, only the deskphone back in their office. I can't find any documentation that says this won't work but I am assuming it is by design. They have Power User and Softphone licenses and are release...
  7. CallMeLB

    Create Offline config with R11 Manager for R8.1 system?

    Brilliant. Thanks Westi!
  8. CallMeLB

    Create Offline config with R11 Manager for R8.1 system?

    Hello, I created an offline config using R11 manager to be loaded to a system that is currently running 9.0. I currently don't have access to the R9 system to see if it would even let me load it, so was wondering if anyone knows if it will work or if I should install 8.1 manager to create the...
  9. CallMeLB

    SCN Call connects but only hear yourself

    Correction, I found one side had G711A set as a codec. Waiting for reboot approval to confirm that is the issue.
  10. CallMeLB

    SCN Call connects but only hear yourself

    Yes, codecs being used are G729 on all ends and all Allow Direct Media is unchecked.
  11. CallMeLB

    SCN Call connects but only hear yourself

    I've got a customer with server edition and 40+ expansion units. All units connect to server and then to an expansion unit for outbound calls. Only one branch is hearing themselves when they place calls to extensions on other systems or outbound calls through another systems PRI. They have IP...
  12. CallMeLB

    Analogue Trunks stopped working outbound

    A few days ago a client of ours started having issues calling out over their Analogue trunks. Inbound still works and no alarms are in the 9.1.7 system. When tracing outbound the system accesses the trunk and appears to be calling out but the user hears nothing. When an analogue phone is...
  13. CallMeLB

    voicemail to email on a forwarded voicemail?

    I'm fairly certain that copying a voicemail to another mailbox should act just like a new voicemail to that mailbox. Meaning if voicemail to email settings of the receiving mailbox is setup to copy or forward that message would email out. Same for outcalling if that was setup on the receiving...
  14. CallMeLB

    UC Module Connection Refused

    I just replaced a dead UC Module V1 release 9.1. I can login via the browser and manage it via Voicemail Pro client. I cannot however connect to it with Putty or WinSCP and am getting a Connection Refused error. Has anyone come across this or have any idea what may be preventing access...
  15. CallMeLB

    IPO R11 Can't enable SIP Registrar

    Thank you for the quick reply, just read that as well. Waiting for a chance to reboot and will confirm.

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