Recent content by avaya99

I'll hope you enjoyed your beer's Thanx ! Any other suggestions welcome !!

Hi Guys I want to QUE to an agent on the following maner : Agents have a direct inbound number 7xxxx and If a customer call's that number I want to put the CDN into the agent variable , Or perhaps i ask the caller to input the agent nr from the phone. For testing I do that and i want to be...

I figured it out. It does as I hope'd it would do. If you program it to 4 rings and if the station to witch the call was routed doesn't answer the call goes to the next in the group !

Have you tried to delete station 3506 en then recreate station 3506 ? (you could use the duplicate station command to set it to an unused number and duplicate it back to 3506)

anyone ?

Hi All, I heve A DDC huntgroup, and I want to go to the next person on Busy,aux-work,send-calls and --> no-answer Normally if you have a not answered phone in a ddc group the call would stay on the phone. (or you have to program a button to set the station to aux-work or send-calls) would'nt...

I did try the call_by_call report en the contact_summary but nowhere on the reports i can detect the value of the variable ! Any other ideas ? Thanx !

Ok i will try that !

Of course I Ment : In my opinion it says : T=T+1; if T>10 then T=1;counter_needreset=TRUE

I am quite new to Scripting (But I've done years of Comm manager vectoring) In our script is the following : - - - ASSIGN FALSE TO KS_KV_Teller_NeedReset ASSIGN FALSE TO KS_KV_OfferKTO READVAR KS_KV_Counter_Inc_Calls ASSIGN KS_KV_Counter_Inc_Calls + 1 TO KS_KV_Counter_Inc_Calls IF...

I Got it. What was happening is that i had a call-forwarding after call-forwarding. If an agent (3999) is logged in at station (7799) and you dial that agent this is what happens The agent is call-forwarded to station 7799 So 3999 --> 7799 When I call-forward station 7728 to agent 3999 this...

Thanx for your answer, but that's not the case. The Agent and the Station both have the same Cor (and if I do the same with 2 stations with the same cor is works) Besides cor to cor is all set to 'y'

Yep the agent was logged in. If the agent is NOT logged in you get a busy signal (i don't know how to change that either)

anyone ?

Or you can prgram it yourself with netcat this See thread : http://www.tek-tips.com/faqs.cfm?fid=4327