Recent content by Alpha008

You probably will need to invest in a MIS tool like CMS Reporting by Data Track. HTH ”Beginning is half done.”

Thanks all for your input , i managed to sort this out by changing the last SEL digit to 2(for ECF i.e external follow me allowed). The phone(doing the divert) also has to be a member of the Hunt . Many thanks ”Beginning is half done.”

Sorry forgot to mention it's a MX ONE TSW SP6 ”Beginning is half done.”

I have tried to create an ADN for a huntgroup follow me but it is not working( I get 'failed' when i press the key) i.e A22A67160B1075B . 1075 is an abbreviated dial for the external number . The class of Service for the phone is ok . When i try this on the switchboard , it works fine but not on...

Have you thought about a follow me ? In the UK to initiate a follow me : *2*groupnumber*destination# End follow me : #2*groupnumber# The phone which are doing this operations would need to be a supervisor phone i.e something like this : kscac:dir=ext number,serv=121512000 Hope this helps...

I have been using Performance Presentation Manager to get Switchboard stats. There seemed to be a difference in the total number of calls(Answered and Abandoned) in Overall Operator Traffic; DIR=ALL and Distribution of incoming calls:CORG=all. They essentially should be the same for the same...

Thanks for the post , we'll check this out and let u know how it goes... ”Beginning is half done.”

Could someone point me in the right direction regarding dropped calls. It's an ACD setup and this problem never existed before. External callers are getting cut-off mid conversation. My provider has not been of much help - circuits are supposed to be 'fine'... P/s VERSION =TSWSP4GB1.39/R5A...

NICE are okay - we get good support , Administration and Backups very straightforward... ”Beginning is half done.”

There was a post about this some time back...this is what i picked up , quite useful: A basic group can be set up using this command: GHGRI:GRP=xxxx,TRAF=15,QUE=yy,SERV=10000,SEL=110000; xxxx is the number you wish to use, this must be a free number in the extension range. yy is the queue...

Hi guys , could someone point me in the right direction regarding CQ Codes. Are the function keys involved (soft keys at the top of phone) when these are being input or just punch in the codes as the agents are on the phone :-( ”Beginning is half done.”

cool ! ”Beginning is half done.”

Thanks whosrdaddy ! I was just thinking that since you can have around 75 ACD positions on a LIM and around 250 acd memebers (not sure about the figures ..) then by making a LIM which is almost full a back up , then the system would somehow not allow this ? Just a thought... ”Beginning is half...

Hi guys When you do an ACD Back up to another LIM, am i right to assume that the phones do not need to be set up (i.e have the same acd buttons ?) . How does the Backup affect the 2nd LIM I i.e capacity, licences etc Many thanks ”Beginning is half done.”

No luck yet ! ”Beginning is half done.”