Recent content by adirondackman

Well, we're using a work-around: Rather than do a call forward, we simply used a coverage appearance button on the phone and voicemail cover is working.

Is anyone else experiencing this? We are running 3.2.54 w/ VMPro 3.2.28.4 (centralized). Theproblem occurrs when a user at an SCN'd site calls a user at our main site who has their extension forwarded to another extension also at the main site. When called, the call will forward, but if the...

Sorry for the delay. The PRI card on the IVR side is a simple dialogics board that take a T-1 connection with framing of AMI D4. We have made the connection to the IVR using the CO setting rather than CPE for the equipment. Avaya stateted that this should only be used in a lab situation for...

So there is no means to set the card for fxo rather than fxs?

Right now we are going in as normal transfers through VMPro due to the same issues you (IPOUK) mentioned.

Has anyone integrated their IPOffice to a Syntellect IVR? We are in the process of doing so but are having issues with the connecting link (T-1). These IVR's have been connected to Definity systems with no issues but, as we all know, this isn't a Definity.

Excellent! Thanks for the heads-up PrivateBuild.

ccdpaladin, Thanks for the reply. Going by the steps you laid out above was the same method used for the original setup. Unfortunately, it is only displaying the calls ringing and not the queues.

It is just a display message that scrolls across the screen with the number of callers in queue displayed.

I'm trying to set up PC Wallboard to display the amount of calls in queue for huntgroups. We're on the latest 5.0.33 as well as the subcomponents. We recently upgraded our system to 3.2.54 and the VMPro to 3.2.28.4 Currently, the setup is for calls waiting for the HG, but that only shows the...

It's a system for a financial institution. The IVR system in this case handles both speech as well as touch tones. While I know that the VMPro can do speech recognition, the extent of the capabilities don't match up.

We are currently using an IVR system using analog ports for the IVR. However, we are looking into a new IVR system, but that system utilizes digital ports for connectivity. Has anyone set this up with any success? I know that avaya won't support it, but does it work? I realize the concept...

The "?" is a resolution issued by Catalyst to bug that has been seen in VM whereby if a caller selects an undefined option in the VM Call flows (AutoAttendant) the VM may crash. Just a "?" looped to the beginning of the Menu corrects this.

I've seen the VM service on 3.2.15 giving errors and shutting down. Is this patch intended to fix this issue? I didn't see any pdf regarding the download and what it addresses.

My Server 2003 Ent. Ed went through rebuilding active directory rebuilding indices upon reboot last night. Upon startup I now cannot access any active directory or dns type services and see a "no workstation license found" error. Suggestions to repair? Thanks!