Voicemail Cover

[adirondackman]

Is anyone else experiencing this?

We are running 3.2.54 w/ VMPro 3.2.28.4 (centralized). Theproblem occurrs when a user at an SCN'd site calls a user at our main site who has their extension forwarded to another extension also at the main site. When called, the call will forward, but if the user doesn't pick up the phone keeps ringing rather than covering back to the forwarded extension's VM. I know this was an issue with previois versions but thought that the problem was fixed. Is there a fix for this?

 

[adirondackman]

Well, we're using a work-around:

Rather than do a call forward, we simply used a coverage appearance button on the phone and voicemail cover is working.