Recent content by 1148tr

Definity R9.5 with group page but no splash tone on 6408D+? I thought that you should get a splash/warning tone before the speakers opened? This scares the heck out of people. I have set this up on other systems and I don't recall having to do anything special to receive tone. Thank you for any...

No luck so far. For now I asked the broadband provider for another routable address, installed a switch off of the broadband modem and the phone (and LAN) works fine that way. I will keep trying the port forwarding suggestions. Thanks.

Update...I am able to get the phone to register from the remote LAN and I can make and receive calls but there is not audio.

Thank you for all the support. I took the phone home and the only way I have gotten it to work is by connecting directly to my cable modem so that the phone grabs a public address. That works fine but when I put it on LAN at home it just keeps trying to discover the call server address.

Well that does not seem to be too promising? Thanks for the advice. It is a shame since I know this has been done with other systems and I know we have done it with the Definity and also with the Samsung OfficeServ. I guess we are out of luck? Thanks again for the quick responses.

Has anyone been able to get a remote IP phone to work without VPN? We have a customer who went from a Prologix (CLAN & Medpro with public addresses) to an IPO. We configured LAN2 with a public address in hopes we would be able to keep the setup for the remote phones the same...point them to the...

Ian, thanks. I will try your suggestions. How does the second extension get notified of the incoming call on the first extension?

New to the Samsung product...how can I setup a phone to cover to another phone if not answered (for all calls)? Can I assign multiple call coverage buttons for the same extension on the covering phone? If phone A has an active call and phone B has a CC button for phone A, can phone B answer the...

PERRYPJ and donb01, thank you very much. I will try a secondary line as the ACD line for the agents to see if that resolves our issue.

Thank you for the quick response!!!

When an incoming call to an available ACD agent is presented and the agent does not answer the call it goes to that individual's voicemail. Is there a way to have the call go back into the queue instead of to voicemail? Unfortunately the agents don't always remember to go into an unavailable...

Avaya CM 3.0 - Is there a way to manipulate/mask a calling number to show differently on the phones. These are DID calls and do not go through a vector. I have seen threads stating to use EC500, is that the best way or is there another way to accomplish this for multiple calling numbers? Thanks.

BSH,it is a stand alone. I get: 23896 14858 0 11:32 pts/0 00:00:00 grpe http When I try to change to this directory I get permission denied. Were can I send you the dialup and remote login information? Thanks!

I tried everything, even rebooting the server (S8500, CM 3.0.1) but nothing seems do the trick. I thought maybe the old IPSI needed a FW upgrade but when I try to upgrade it with the loadipsi command it tells me "wrong IPSI number". For the heck of it I tried a filexfer and it tells me "circuit...

Mitch, thank you very much for all the help and I plan an outage for the reboot.