Samsung OfficeServ 7200 call coverage question

[1148tr]

New to the Samsung product...how can I setup a phone to cover to another phone if not answered (for all calls)? Can I assign multiple call coverage buttons for the same extension on the covering phone? If phone A has an active call and phone B has a CC button for phone A, can phone B answer the second incoming call for phone A? How can I accomplish this and I need to make sure that the last point of coverage is voicemail for phone A if not answered by A or B. Thank you.

 

[OldAndKnackered]

The best bet may be to use a dp key (direct pick-up) on the second extension, alternatively you could activate ds key dpu in mmc 210. By doing this the user should be able to press a key to pick-up a ringing call on a specified extension.

Good Luck

Ian

 

[1148tr]

Ian, thanks. I will try your suggestions. How does the second extension get notified of the incoming call on the first extension?

 

[OldAndKnackered]

There's no ringing, just a flashing key with dpu