We are trialling Zeacom Contact centre 5.1 and Avaya Ip office 7
We have the contact centre Queuing calls , can log in agents and get calld elivery , hold calls , park calls etc.
What we cant get going is the Softports.
They are supposed to be Tapi wav exts on the Ip office.
has anyone else done this , its displaying an error on the Zeacom saying that the port cant be started.
I suspect that its the way we have configured them in the Ip office.
We have Ctitapi pro license and 4 tapiwav licenses
We have the contact centre Queuing calls , can log in agents and get calld elivery , hold calls , park calls etc.
What we cant get going is the Softports.
They are supposed to be Tapi wav exts on the Ip office.
has anyone else done this , its displaying an error on the Zeacom saying that the port cant be started.
I suspect that its the way we have configured them in the Ip office.
We have Ctitapi pro license and 4 tapiwav licenses