Does anyone have any experience of Xima recording over SCN?
Using voicemail pro to record calls and the other site is using centralized VM.
For whatever reason, the remote site is NOT recording any calls even though the users have been set to do so. VM pro itself works fine and recording works fine locally, but no calls from the remote site are being dumped in the VRL folder, so Xima doesn't see them.
Xima, can't see anything wrong as the calls themselves are logged, just the recordings are not there. What could be wrong?
Usually you would need 2 contact store licences to make this work, hence we went with Xima as it worked out cheaper overall, but assuming that shouldn't be a problem here.
Using voicemail pro to record calls and the other site is using centralized VM.
For whatever reason, the remote site is NOT recording any calls even though the users have been set to do so. VM pro itself works fine and recording works fine locally, but no calls from the remote site are being dumped in the VRL folder, so Xima doesn't see them.
Xima, can't see anything wrong as the calls themselves are logged, just the recordings are not there. What could be wrong?
Usually you would need 2 contact store licences to make this work, hence we went with Xima as it worked out cheaper overall, but assuming that shouldn't be a problem here.