edbisw
MIS
- Jun 3, 2008
- 47
There is a HuntGroup my client has which is setup in IP Office 4.2 between 3 sites. A person from each site can log into this HuntGroup (using a HotDesk account that is a member of the HuntGroup) and accept calls to the group.
However, when two people or more are on the phone in this same HuntGroup (not logged in, but active on a phone call) then someone trying to transfer a call from the HuntGroup to another ext. cannot do so. When it is one person using his/her line and xfers a call, it works just fine.
Voicemail is on for the HuntGroup and forwards to e-mail, the No Answer Time is 15 sec, the voicemail ans. time is 25 sec, the Group type is Collective, etc. Need anything more?
However, when two people or more are on the phone in this same HuntGroup (not logged in, but active on a phone call) then someone trying to transfer a call from the HuntGroup to another ext. cannot do so. When it is one person using his/her line and xfers a call, it works just fine.
Voicemail is on for the HuntGroup and forwards to e-mail, the No Answer Time is 15 sec, the voicemail ans. time is 25 sec, the Group type is Collective, etc. Need anything more?