Computer is spyware free and virus free and runs great except the thing will not restart. I can shut it down using the Start menu, but restart will not work. It acts like it is going to restart, but hangs at a black screen with a blinking curser in the upper left hand corner. Once it gets there, I have no choice but to manually power it off and restart. This also happens after installing an update when it prompts to restart. Any ideas? Anything would be greatly appreciated!
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WXP Home will not restart
- Thread starter diamfreak
- Start date
erikhertzel
MIS
Try looking at these ideas:
and also this:
Hope this helps,
Erik
and also this:
Hope this helps,
Erik
- Thread starter
- #3
I will give the ideas a try and post back to let everyone know the results. I can say, right away, that the second post probably will not apply as I have all the latest updates, but I will definetly check it out. I am willing to explore any and all ideas... mostly ![[thumbsup2]](/data/assets/smilies/thumbsup2.gif "[thumbsup2] [thumbsup2]")
How does it behave if shutdown while in Safe Mode?
Try running ChkDsk to check your drive for errors. Right click your Drive icon/ Properties/ Tools/ Error Checking.
Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.
HOW TO: Verify Unsigned Device Drivers in Windows XP
Are there any clues in the Event Viewer?
To get further information about any error look in your Event viewer.
Look in the System or Application folder. You can get to the Event Viewer via right click My Computer icon and select Manage.
Any errors logged in the Event Viewer can be expanded by double clicking on the error line.
Take any event error I.D. number and search for it on these sites.
Also check any "Information" line that mentions "savedump" and you should find reference to "recovered from a bug check". This is the Stop Error that caused your problem.
You can also turn off "automatically restart after an error" so it will just halt at the fault and display the full Stop Error and blue screen.
Right-click My Computer, and then click Properties .
On the Advanced tab, click Settings under Startup and Recovery .
Click to clear the Automatically restart check box under System failure , and then click OK . The error message on a blue screen should remain on the screen so you can record the error information.
SHUTDOWN & RESTART TROUBLESHOOTING
Resources to help troubleshoot shutdown problems in Windows XP
Have you tried setting the Bios to safe defaults, or the possibility of any Bios update?
If they don't work you could try repairing windows by running it over itself. You will lose all your windows updates but your files will be untouched.
How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)
Try running ChkDsk to check your drive for errors. Right click your Drive icon/ Properties/ Tools/ Error Checking.
Run the System File Checker program from the Run Box by typing.....Sfc /Scannow in it and have your XP CD handy.
HOW TO: Verify Unsigned Device Drivers in Windows XP
Are there any clues in the Event Viewer?
To get further information about any error look in your Event viewer.
Look in the System or Application folder. You can get to the Event Viewer via right click My Computer icon and select Manage.
Any errors logged in the Event Viewer can be expanded by double clicking on the error line.
Take any event error I.D. number and search for it on these sites.
Also check any "Information" line that mentions "savedump" and you should find reference to "recovered from a bug check". This is the Stop Error that caused your problem.
You can also turn off "automatically restart after an error" so it will just halt at the fault and display the full Stop Error and blue screen.
Right-click My Computer, and then click Properties .
On the Advanced tab, click Settings under Startup and Recovery .
Click to clear the Automatically restart check box under System failure , and then click OK . The error message on a blue screen should remain on the screen so you can record the error information.
SHUTDOWN & RESTART TROUBLESHOOTING
Resources to help troubleshoot shutdown problems in Windows XP
Have you tried setting the Bios to safe defaults, or the possibility of any Bios update?
If they don't work you could try repairing windows by running it over itself. You will lose all your windows updates but your files will be untouched.
How to Perform an In-Place Upgrade (Reinstallation) of Windows XP (Q315341)
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