Would like the last entry(exten) of a coverage path to forward to Voicemail

[jvc57]

Hi everyone,
This is probably an easy solution.
I have 4 extensions in a coverage path and would like voicemail to answer on the last entry instead of the first entry. Anyway to do this?

 

[smokinjoe2938]

more info needed, what mailbox would it need to go to?

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[jvc57]

Hi SmokinJoe2938 and thanks for your response.
I have Coverage path 21 configured with exten 8999 8993 1841 1892 Set to ring 3 times each but want the voicemail of 1892 to answer the call Right now after the 3rd ring from exten 1892 it will forward to the voicemail of 8999. Is there a way to do this? Thanks again for all your help. Joe

 

[smokinjoe2938]

yes at the last point of the coverage path, add a vdn that points to a vector that says message skill 99 for extension active, (assuming hunt 99 is your voicemail hunt group)

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[jvc57]

Thanks smokinjoe2938 !!! Worked like a charm. Just getting farmiliar with AVAYA Session/System/Communication Manager Great thing about this is you learn something new everyday Thanks Again much appreiciated!

 

[smokinjoe2938]

Awesome glad it worked for you!

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