Hello All,
I have several Work Modes defined in the NEAX 2000 we have.
My problem is when the Agent hits the work button, it automatically places them in "Work Mode= 1". How can I set it up so that they have to select what work mode they are acually in? I have tried to enable the "multiple work types" option within split programming thinking that may help but it didn't.
I thought I could figure this out but I couldn't.
Thanks in advance.
I have several Work Modes defined in the NEAX 2000 we have.
My problem is when the Agent hits the work button, it automatically places them in "Work Mode= 1". How can I set it up so that they have to select what work mode they are acually in? I have tried to enable the "multiple work types" option within split programming thinking that may help but it didn't.
I thought I could figure this out but I couldn't.
Thanks in advance.