word won't open, all others are fine 3

[owenjames]

Mocrosoft office 2000 pro. in use. Excel, powerpoint, access work fine but Word won't open. I have removed & reloaded with no success.

 

[carrr]

Possible help here:

http://support.microsoft.com/?kbid=264625

 

[tybalt]

I have this same problem on my home PC (Word will not open when the executable is run. It just hangs. I can open an existing Word doc, but not a new one).

I have tried all of the steps listed on the Microsoft forums - detect and repair, remove and reinstall, edit the registry, create a new normal.dot, etc., all to no avial. Are there any other ideas?

 

[carrr]

tybalt,

Using Word 2002 or XP? There's a shareware repair tool available here.

Also, have you tried using command switches?

http://support.microsoft.com/kb/q210565/

 

[tf1]

Reinstalling rarely works because the user files and registry settings are not rewritten.

The primary cause of failing to open is a corrupt normal.dot. Find normal.dot and rename it as normal.bad. It is usually located in Documents and Settings, Username, Application Data, Microsoft, Templates folder.

The second common problem is either a lack of or a corrupt printer driver. The solution is to either install or reinstall the printer. It doesn't matter that you don't have a printer, Word needs a printer driver so install one.



Regards: tf1

 

[tybalt]

Thank you both. I will take a look at both of your suggestions when I get home tonight and let you know if they corrected the problem.

 

[tybalt]

Renaming the Normal template took care of it. I feel fairly stupid, cause I should have known that. I thought I changed that, but I guess not!

Stars all around!