I have a CS1000E with PRI for inbound and outbound calls to the PSTN. I'm having trouble with inbound calls to a DSC 8000 via SIP route/trk to an ICP (IVR) system.
The IVR gets the CLID information from the call but when the call is later transfered to an ACD queue (M2616 agent), the agent only gets the ACOD and route member information from the SIP route on its display. The CLID is getting to the IVR because the IVR has a data base that shows the calling number information off the incoming SIP trunk. The IVR uses the same sip trunks to transfer back out to the agent. Any ideas for a fix would be much appreaciated.
The IVR gets the CLID information from the call but when the call is later transfered to an ACD queue (M2616 agent), the agent only gets the ACOD and route member information from the SIP route on its display. The CLID is getting to the IVR because the IVR has a data base that shows the calling number information off the incoming SIP trunk. The IVR uses the same sip trunks to transfer back out to the agent. Any ideas for a fix would be much appreaciated.