Whispers not playing on VDN's

[chaps2609]

Can anyone help? We have a customer who is not getting the whispers through to the agents. I think the problem is that the call comes in via a VDN which goes to a vector then there is a menu and if caller selects 1 it then routes to a different VDN which all works apart from the whisper. If you call the 2nd VDN internally then the agents hear the whisper. Cor 1 has hear VDN of origin annc.? set to yes.
VECTOR DIRECTORY NUMBER

Extension: 5861
Name: NU Call
Vector Number: 17
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 1
TN: 1
Measured: both
Acceptable Service Level (sec): 20

VDN of Origin Annc. Extension:
1st Skill:
2nd Skill:
3rd Skill:
CALL VECTOR

Number: 17 Name: NU option
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y
01 wait-time 1 secs hearing ringback
02 collect 1 digits after announcement 5299 for none
03 goto step 10 if digits = 1
04 goto step 12 if digits = 2
05 goto step 14 if digits = 3
06 goto step 16 if digits = 4
07 goto step 2 if unconditionally
08 stop
09
10 route-to number 4315 with cov y if unconditionally
11 stop

VECTOR DIRECTORY NUMBER

Extension: 4315
Name: NU Car Quota
Vector Number: 73
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? y
COR: 1
TN: 1
Measured: both
Acceptable Service Level (sec): 20

VDN of Origin Annc. Extension: 5361
1st Skill:
2nd Skill:
3rd Skill:

 

[inerguard]

You need to turn off VDN Override on the 2nd vdn. Only keep it on the 1st vdn, not the 2nd.

Now it'll work

Derek

[Started on Version 3 software 15 years a go]

 

[Ronster]

Cor 1 has hear VDN of origin annc.? set to yes

...but do the agents use COR 1?
If not, does the agent COR have hear VDN of origin annc switched on?

Ronster
"If you’re too open-minded, your brains will fall out.

 

[chaps2609]

Thanks for the responses guy's. Inerguard's response provided the answer.