Whisper Tones not playing

[midwestfx]

Hello all. I have been getting reports that agents are not getting whisper tones when there are getting calls. It doesn't appear to be every queue, but a good number of them. When the calls come in, the agents hear ringing, then beeps (instead of a whisper tone) and then more ringing to signify the incoming call. Could this be an indication of a failing VAL board, or something else? Any assistance would be appreciated.

Thanks in advance!

-midwestfx

 

[midwestfx]

Update, this is happening with announcements on more than one VAL board.

 

[damnplanetearth]

hi, have u done a trace... what do u see in trace?

 

[laine83]

Does the agents cor have "Hear VDN of Origin Annc" set to Y?