when using headset feature key on 6416D

[xharryooo]

When using the headset feature and a Plantronics headset connected to a 6416D does any other feature buttons need to be programmed? The phone and headset work but when called it goes directly to speakerphone.

 

[Lostpbx]

Is your auto answer option set to yes? 2nd page of station information.

 

[xharryooo]

auto answer is set to none

 

[Lostpbx]

Last time I had this problem I just deleted the station and rebuilt it, there is a feature that gets pushed and I forget what it is but it makes the phone do that. I don't think it's your headset. What model headset are you using?

 

[xharryooo]

Plantronics. I fixed this HF ANS was set to ON

 

[Lostpbx]

Thats the feature.

 

[xharryooo]

Thanks very much