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When a call is answered by the Auto Attendant 2
- Thread starter srsprt
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Sounds like disconnect supervision isn't working. Does your telco provide DS, and are the trunks configured for it?
There was another thread in the Norstar forum that suggested having your AA default to an info mailbox instead, that just says "thank for calling" and hangs up, if you can't get DS working. That's an option, but then anyone calling from a rotary phone (all 2 of 'em left in the world) would never get through.
- Adam
There was another thread in the Norstar forum that suggested having your AA default to an info mailbox instead, that just says "thank for calling" and hangs up, if you can't get DS working. That's an option, but then anyone calling from a rotary phone (all 2 of 'em left in the world) would never get through.
- Adam
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SupportDude
Technical User
Contact your dialtone provider and tell them you need to have OSI Disconnect Supervision enabled on your trunks.
-SD-
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sevans1974
Technical User
disconnect supervision is your problem. you will have this problem every if disconnect supervision is not on the lines.
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