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When a call is answered by the Auto Attendant 2

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srsprt

Technical User
Mar 8, 2011
2
CA
If a live caller in the auto attendant is listening to the greetings and trees and decides to hang up, the dead call is transferred to the receptionist (0) - is there a way to stop this?

puzzled
 
Sounds like disconnect supervision isn't working. Does your telco provide DS, and are the trunks configured for it?

There was another thread in the Norstar forum that suggested having your AA default to an info mailbox instead, that just says "thank for calling" and hangs up, if you can't get DS working. That's an option, but then anyone calling from a rotary phone (all 2 of 'em left in the world) would never get through.

- Adam
 
disconnect supervision is your problem. you will have this problem every if disconnect supervision is not on the lines.
 
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