Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations SkipVought on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
When a call is answered by the Auto Attendant 2
- Thread starter srsprt
- Start date
-
1
- #2
Sounds like disconnect supervision isn't working. Does your telco provide DS, and are the trunks configured for it?
There was another thread in the Norstar forum that suggested having your AA default to an info mailbox instead, that just says "thank for calling" and hangs up, if you can't get DS working. That's an option, but then anyone calling from a rotary phone (all 2 of 'em left in the world) would never get through.
- Adam
There was another thread in the Norstar forum that suggested having your AA default to an info mailbox instead, that just says "thank for calling" and hangs up, if you can't get DS working. That's an option, but then anyone calling from a rotary phone (all 2 of 'em left in the world) would never get through.
- Adam
-
1
- #3
SupportDude
Technical User
Contact your dialtone provider and tell them you need to have OSI Disconnect Supervision enabled on your trunks.
-SD-
-SD-
sevans1974
Technical User
disconnect supervision is your problem. you will have this problem every if disconnect supervision is not on the lines.
- Status
Similar threads
- Locked
- Question