What's wrong with this Vector please? 2

[AvayaHelp]

01 goto vector 43 if staffed-agents in skill 22 > 0
02 goto step 14 if time-of-day is fri 20:00 to mon 06:30
03 goto step 14 if time-of-day is sat 12:00 to mon 06:30
04 goto step 14 if time-of-day is all 20:00 to all 06:30
05 wait-time 4 secs hearing ringback
06 collect 1 digits after announcement 2591
07 route-to number 2199 with cov y if digit = 1
08 route-to number 2400 with cov y if digit = 2
09 route-to number 2401 with cov y if digit = 3
10 route-to number 2402 with cov y if digit = 5

Avaya, Octel, AUDIX, CMS and other fun stuff.

"There is always a way, it may not be pretty but there is always a way."

&quot;I don't have a technical solution to your management problem.&quot; <PeaveyPhones>

P:-D

 

[AvayaHelp]

Sorry Clicked to fast.

I am looking at the time-of-day, it does not seem to work. I need the calls to flow to the after-hours step 14 if it is
Mon - Fri 20:00 (PM) - 6:30 (AM) closed
Sat 12:00 (noon) - Mon 6:30 (AM) closed

Thanks

Avaya, Octel, AUDIX, CMS and other fun stuff.

&quot;There is always a way, it may not be pretty but there is always a way.&quot;

&quot;I don't have a technical solution to your management problem.&quot; <PeaveyPhones>

P:-D

 

[marcell55]

Are you open on Saturday? If so, then step 2 will force all calls to step 14 after 8:00pm on Friday night until Monday morning.

I would do your time-of-day this way.

02 goto step 14 if time-of-day is all 20:00 to all 06:30
03 goto step 14 if time-of-day is sat 12:00 to mon 06:30


This would mean that your hours of operation are as follows.

Sunday - Closed
Monday-Friday - 6:30 am to 8pm
Saturday - 6:30 am to 12:00 pm


Other than that, I don't see any problems. What kind of issues are you having. (I'm assuming that skill 22 is some type of emergency trigger.)

 

[marcell55]

Ah, I missed your second post. Hopefully this will fix your problem.

 

[Recoverer]

If Marcels offering doesn't work try the reverse logic.

02 goto step 5 if time-of-day is mon 6:30 to fri 20:00
03 goto step 5 if time-of-day is sat 6:30 to sat 12:00
04 goto step 14 unconditionally
05 wait .......

 

[marcell55]

Actually, Recoverer, I think you may have made a typo. The way you have step 02 in your post, his office would be open 24 hours a day between Monday and Friday. The agents may not be too happy about that.

 

[lopes1211]

02 goto step 14 if time-of-day is fri 20:00 to sat 06:30
03 goto step 14 if time-of-day is sat 12:00 to mon 06:30
04 goto step 14 if time-of-day is all 20:00 to all 06:30


-CL

 

[mdeeves]

I agree with Lopes.
The all step should be last. Take care of the (odd hours) weekends first. That way if it isnt fri or sat then it will roll to step 4 but if it is fri or sat it will be handled correctly right away.