what's wrong with analog phone

[telcowoman]

I created a new 500 set on my Option 11c and patched it to a jack and immediately got dialtone and was able to make outgoing calls. However, the phone will not ring. The ringer is turned up. If you know you are receiving a call you can pick up the handset and talk....it just doesn't ring. What am I missing on this set?? I do not have another 500 to compare it with.

 

[sjm64]

Try another phone of course,If that doesn't work do the MOV command in LD 11 and put it on another T.N.It sound's like you have a bad TN.

 

[norstarboy125]

there is probably no ring gen card in that shelf that would b the 1st thing that I would check if you already checked your basics phone, ring volume, etc.

 

[telcowoman]

northstarboy...I did try another phone and got the same thing....no ring. Not sure what you mean about the ring gen card. There is an analog card in this switch and this is the first 500 I've put on it.

 

[sjm64]

He probably means a DTR card in 1 off your card slots.
Build another phone on another tn and see if you get ringing

 

[telcowoman]

OK. I'll try building another set tomorrow. I'll have to go to the site.

 

[PERRYPJ]

OPTION 11'S DO NOT HAVE A SEPARATE RING GEN, IT'S PART OF THE MAIN POWER SUPPLY. TRY CHANGING THE CARD IF THAT DOESN'T WORK CHANGE THE POWER SUPPLY FOR THAT CABINET

OLD ROLMEN WORKING ON NORTELS

 

[telcowoman]

Perrypj..The digital line cards and the universal trunk cards are behaving normally in that switch...wouldn't that mean the power supply is ok? I do have a spare analog card I swap out though.

 

[acewarlock]

They don't use ringing Current/voltage




This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[telcowoman]

Building another set on the analog card gave me the same results...dialtone but no ring when calling. Sounds like it might be the analog card. I did not have a spare so I'll have to order one.

 

[REAAL]

Can you give us the print of the set ?

 

[kwtaylor]

Forgive for asking the obvious but did you set the dn up to ring or just appear?

 

[TAnselm]

It's a 500 set.
no line appearances.

 

[acewarlock]

There aren't any software setting to turn on/off the ringer.




This is an Analogy so don't take it personally as some have.

Why change the engine if all you need is to change the spark plugs.

 

[telcowoman]

I printed the TN...maybe someone can see something..

DES CRDLES
TN 008 0 00 08
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 2140 0 MARP
AST NO
IAPG 0
HUNT
TGAR 8
LDN NO
NCOS 2
SGRP 0
RNPG 0
XLST
SCI 0
CLS CTD DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD CWD SWD MWD RMMD SMWD LPD XHD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXD ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
CWND USMD USRD BNRD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
PLEV 02
AACS NO
MLWU_LANG 0
DATE 31 OCT 2007


NACT

I just don't get why it won't ring. Thanks!!!

 

[bigindian65]

It will not have to do with your tnb software, follow perry and ace advice.

Mato' Was'aka

 

[telcowoman]

OK..i'll swap out the card next. Thanks

 

[hawks]

It's probably one of 2 things either a bad analog card or like perry said earlier the power supply. Just because the Digital and Trunks cards work correctly does not mean the PWR supply is good. It has circuitry in it for Ring Voltage for Analog sets also.

 

[telcowoman]

thank you hawks..since I don't have a spare analog card I'll have to borrow one from another Option11 at another site and see what happens.

 

[TAnselm]

TDS/DTR is on the SCC card. Problem could be there also.