OrangeMonkey
IS-IT--Management
I have a Nortel Meridian I option 11C switch. We recently switched providers and we are having trouble with incoming 800 calls. The new provider asked what our PRI protocols were so I asked Level(3). I was informed that we were NI1 or NI2 and 4 digits. 5e standard. Obviously we can't be NI1 and NI2... right? When we cut over our switch did not immediately accept the incoming calls. Then we discussed the possible options. The provider changed the setting from NI2 to NI1 and things improved. We thought all was OK. That was on Sept 25, 2008. On the 10th of October we realized that some 800 calls were failing with CAUSE#31 NORMAL UNSPECIFIED. We have since omitted the caller ID on all calls and it seems to have made things better but some 800 calls are still failing.
My question is what other specifications would be involved in getting the new provider hooked up? Remember it's only the forwarded 800 calls that are failing. The provider D&E Communications receives the 800 calls from a third party. They claim they can change settings before they send us the call. Which settings are they manipulating for only the forwarded 800 calls and where do I look in my switch to see what settings we have? Do they have the ability to control only the 800 calls. With Level(3) we received caller ID on our normal calls but didn't see the calling number for 800 calls. Can my provider be specific in controlling this and can this setting cause the calls to fail?
I have been weighing rebooting the switch which wasn't done after cut-over. I hesitate fearing a worse situation if everything doesn't come back up.
Thanks for your comments.
My question is what other specifications would be involved in getting the new provider hooked up? Remember it's only the forwarded 800 calls that are failing. The provider D&E Communications receives the 800 calls from a third party. They claim they can change settings before they send us the call. Which settings are they manipulating for only the forwarded 800 calls and where do I look in my switch to see what settings we have? Do they have the ability to control only the 800 calls. With Level(3) we received caller ID on our normal calls but didn't see the calling number for 800 calls. Can my provider be specific in controlling this and can this setting cause the calls to fail?
I have been weighing rebooting the switch which wasn't done after cut-over. I hesitate fearing a worse situation if everything doesn't come back up.
Thanks for your comments.