I am working on yet another vector. I have a helpdesk with 5 staffed members. IF a call comes in and is queued... and the agents are all busy, then the caller decided to go thru a prompting menu to listen to "ways to fix it yourself" what happens when the next call comes in... and choses to just wait for an agent? Who's call get answered first? So does chosing to listen to a recorded message put you at the end of the line? I want the prompts to play a message and disconnect, but was asked how getting back in line would work. As always... thanks in advance!