what does queue-to 2nd & 1st,2nd,3rd skill mean? 1

[mjoetech]

VECTOR DIRECTORY NUMBER

Extension: 8100
Name: CENTER MAIN
Vector Number: 30
Attendant Vectoring? n
Meet-me Conferencing? n
Allow VDN Override? n
COR: 1
TN: 1
Measured: internal
Acceptable Service Level (sec): 45

VDN of Origin Annc. Extension: 5174
1st Skill: 30
2nd Skill: 32
3rd Skill: 32


What does the 1st, 2nd and 3rd Skill mean?


CALL VECTOR

Number: 70 Name: IM Vector
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y
01 goto vector 110 if holiday in table 1
02 goto vector 110 if time-of-day is fri 17:00 to sat 08:00
03 goto vector 110 if time-of-day is sat 15:00 to mon 08:00
04 goto vector 110 if time-of-day is mon 20:00 to tue 08:00
05 goto vector 110 if time-of-day is tue 20:00 to wed 08:00
06 goto vector 110 if time-of-day is wed 20:00 to thu 08:00
07 goto vector 110 if time-of-day is thu 20:00 to fri 08:00
08 goto step 25 if staffed-agents in skill 2nd = 0
09
10 queue-to skill 2nd pri m
11 announcement 5204


What does “queue-to skill 2nd” Mean?

Thanks!

Joe

 

[SF0751]

You can have multiple VDN's, all with different skills, and use the same vector for them all, by using 1st, 2nd, 3rd instead of specific skill numbers.

In your example, someone dialing VDN 8100 would use vector 30 and the call would be queued to skill 32 (2nd skill).

Susan
You can have it all. You just can't have it all at once.

 

[mjoetech]

Thanks!

This is just what I needed.

Joe