What can you do about a fraudulent company?

[KimLeece]

Hi there -
I am not sure if this is the correct forum - but I could do with some help or advice.
I recently made an order over the internet with a company based in Seattle. It was for a childrens English language video course. The company did not respond to the order in any way - but did debit my credit card for about $250 last month. As I continued to receive no information, or delivery, I wrote them an email about two weeks ago - to which I again have had no reply. I have sent them another email this morning, but am not really sure if this will be any more successful than before.
In the event that I continue to receive no reply I would like to know if there is anyway to report them for fraud. I live in Japan and as I said - the company is American.

I would really appreciate any help on this!


Kim.

'Everybody is ignorant - only on different subjects.'
Will Rogers.

 

[Wullie]

Hi Kim,

Have you contacted the credit card company about this? The normally have insurance for purchases and you can ask them to refund the money.

Hope this helps

Wullie

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The pessimist complains about the wind. The optimist expects it to change. The leader adjusts the sails. - John Maxwell

 

[CoreyBryant]

Wullie is correct. Contact your CC company & do what is called a chargeback. The company will put the money back into your account. Let them know that you have not received your merchandise & all further contact with the company has not been returned.

__________________________
Corey

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[foxdev]

If you think the company is operating fraudulently, you can also make a complaint here:

http://www.ftc.gov

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[KimLeece]

Thank you all for the replies. As of this morning I still didn't receive any reply, so I am going to give the company another 24 hrs and then report them. For those interested I found this site to report them at:

http://www1.ifccfbi.gov/index.asp

I used a VISA credit card, and will contact them tomorrow - again, thank you for the advice!

Kim.

'Everybody is ignorant - only on different subjects.'
Will Rogers.

 

[KimLeece]

Just an update to say that the credit card company is issuing a chargeback - thanks for the input!

Kim.

 

[CoreyBryant]

Congratulations. That is one good place as well because if the company gets too many chargebacks, their CC processor will pull their merchant account.

__________________________
Corey

http://www.merchantaccounts4less.com/promo/tek.asp