Weird VDN Results

[matthewk24]

I have a VDN that recently has started showing long max delays. Nothing has changed with it and I have no idea why it would have long delays because there isn't any queueing or anything. It is basically a routing VDN that sends calls to a day or night menu.

1. announcement 1000
2. goto vector 1 @step 1 if holiday in table 1
3. goto step 10 if staffed-agents in skill 1 > 0 (building emergency queue)
4. goto vector 2 @step 1 if time-of-day is sat 09:00 to sat 13:00
5. goto vector 1 @step 1 if time-of-day is fri 19:00 to mon 07:00
6. goto vector 1 @step 1 if time-of-day is all 19:00 to all 07:00
7. goto vector 2 @step 1 if unconditionally
8. stop
9.
10. route-to number 2000 with cov y if unconditionally
11. stop
and thats it.

I don't see how the max delay could be longer than 15 seconds.

 

[dialtonebone]

We need more details.
Can you post a list trace and tell us where the delay occurs?

 

[matthewk24]

The delay is inconsistant. It happens randomly and I can only find it after the fact. That is why I am stumped. Does the Max Delay look at the processing of the call all the way until it is answered?

 

[Stinney]

The VDN processing time carries over to Vector 2, are you queuing calls in vector 2? Unless you route-to another VDN or extension, or adjunct-route, the processing time stays with the VDN.

- Stinney

Quoting only proves you know how to cut and paste.