Ok I have a weird one here. I have had several users open word documents and while they are working in them, they freeze and have to restart. Upon further investigation I found that in each case there was a small square in the users document and that same square appears even when the user opens a new document. So when I attempted to replace the users normal template, the user did not have a normal template. I know it sounds crazy but it's true. So I copied a Normal.dot template from another location and the users worked fine. Now, please note I am NOT working in a vanilla Word environment. We are running on a Thin Client Server in a Citrix environment with several home made macros to produce certain things in Word. Any help anyone could be would be great!