Weird Call Queuing Issue 1

[CMUK]

Hi All,
I'm at a customer who has an IP Office, the way calls route in are as follows
DDI -> Hunt Group which is Out of Service (so they have manual control of day/night) , this then goes to an auto attendant when in "day mode" so to speak, then the options go to groups. When a call is ringing a group the queuing message does not come on, however when I ring the group internally it comes on fine. Is there anyway to resolve this?
Thanks

Calum M
ACSS

 

[CMUK]

Nevermind, I had "normal transfer" on auto attendant, selected "transfer" and now working

Calum M
ACSS

 

[IPGuru]

Star given for confirming the resolution


Do things on the cheap & it will cost you dear

 

[amriddle01]

Indeed, that label/name is misleading, not what I call normal

 

[IPGuru]

Misleading is an understatement!

what was wrong with using standard terminology - supervised transfer & unsupervised transfer?

still seems to go with Avaya's habit of choosing the most inappropriate setting for defaults (reserve last CA off for example)



Do things on the cheap & it will cost you dear

 

[intrigrant]

The software is build in INDIA and they love Google translate and no one else within AVAYA cares to check the used vocabulary or that person does not know what it means.