wav files in Account folder

[fortage]

I've noticed that the message(.wav) files remain in the Account holders folder on the Voicemail pro server even after the message has been deleted. How long will they remain? Is there a switch that will remove the file at the time the user deltes the message?

 

[fordhouse]

I know in voicemail pro the option is under administration-prefs-general-housekeeping. There you can define the number of hours to keep after being deleted.

 

[kristiandg]

Can the user restore within that time, or do you have to pull the sound files off the server?

Kris

 

[SuperJenks]

The setting you are looking for does not exist. The settings fordhouse mentioned are automatted settings for messages listened or unlistened to, but not for deleted messages. I have also asked the same question, technical support couldn't give me a definetive answer. I know it doesn't delete it immedietly because Ive tested before and just tested it again. I will monitor it to see how long it takes until it removes from the directory. I will post the results.

 

[mattKnight]

I believe the interval between housekeeping is 2 hours

Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[SuperJenks]

I checked for the message this morning and it was gone. All I can tell you at this point is:

The message didnt delete right away, but deleted atleast 24 hours later. Unfortunetly, I was around to check it every hour. I will test it again today as I should be available to monitor it.

 

[sizbut]

If you run the Voicemail service in it desktop mode, you can see when it does its housekeeping in the trace. The manual says its after any 2 hour period of inactivity.

 

[SuperJenks]

Sizbut was correct, I confirmed here in my lab, after deleting the msg in the vmail box, the .wav file will remain in the account directory for 2 hours and then it will be deleted automatically.

 

[fortage]

I listened to and deleted 3 messages at 8:30 this morning and they are still in my account folder. How can I turn on the feature that removes the messages after 2 hours?

 

[SuperJenks]

Qoute:

SuperJenks (Vendor) 7 Jul 06 13:16
Sizbut was correct, I confirmed here in my lab, after deleting the msg in the vmail box, the .wav file will remain in the account directory for 2 hours and then it will be deleted automatically. No if, and, or buts about it....


I thought I already covered that.

 

[janni78]

Fortage : What software versions are you using?

 

[SuperJenks]

Im using 3.1.56, but as far as I am aware, all software levels should work the same. I have never run into the problem where it has not worked on a particular level. But like I said previously, Im in the U.S., u r in the U.K., right?

 

[fortage]

I think it 3.1.15.(the help about screen is scrabled due to Terminal Services) I upgraded earlier this year. U.S. also.
I verified that the wav files have been in the folder for over 2 hours by deleting a few messages this morning and they're still there.

 

[fortage]

Any other ideas?

 

[janni78]

Can you write the content of your status.txt in the account folder?

 

[NewNic]

Re-reading sizbuts post "The manual says its after any 2 hour period of inactivity" are you logging back into the box before the 2 hrs?

 

[fortage]

Prev - how do you define inactivity? I don't think they mean monitoring the physical file system, which I don't do often. The first time I looked today and the creation date of the (5) .msg files are between 11:00AM yesterday and 9:00AM today.

Status.txt
c684f090,+O,N,N,MSG00025
c68562e6,+N,N,N,MSG00027
c68611ba,+N,N,N,MSG00028
c686126d,+U,N,N,MSG00027
c686126d,+D,N,N,MSG00027
c6861280,+U,N,N,MSG00028
c6861280,+O,N,N,MSG00028
c686128f,+D,N,N,MSG00028
c686240a,+N,N,N,MSG00029
c68624c9,+N,N,N,MSG00030
c68624f5,+U,N,N,MSG00029
c68624f5,+O,N,N,MSG00029
c686253f,+D,N,N,MSG00029
c6862551,+U,N,N,MSG00030
c6862551,+O,N,N,MSG00030
c686256c,+D,N,N,MSG00030

 

[SuperJenks]

No, he means the user logging into the mailbox within the 2 hour window period.

 

[IPGuru]

That would be ANY activity on the VM - User accessing mailbox, call que msg getting played, auto attendant answering call ....