Hello to all.
I am working on situation where I have two IPO system (5.0) tied together via SCN with VM Pro at the main site. Lately we have had issues where the MPLS link for the VoIP (SCN) between the sites has gone done quite often, sometimes for days.
There are a lot of calls that are placed between the sites and when the MPLS goes down it causes all kinds of issues, plus the remote office cannot get into their Voicemail.
I do have a VPN setup via internet connections between the sites that can be used to dial between the sites using a short code and that works well, but it doesn't take care of the Voicemail issue.
When the MPLS is down for long periods, I will reprogram the systems to use the VPN as the SCN route so the Voicemail will work. While this fixes the initial problem, I still have to manually make the change, which I sometimes can't get to immediately, causing the customer problems. I would like this to be automatic if possible.
I have actually set both the MPLS and VPN Lines to SCN and the system does seem to work, but it always wants to route the calls over the VPN first instead of the MPLS. If I pulled the plug on the VPN it will route over the MPLS, but that is backwards, I want the MPLS to be the primary.
With the limitations of SCN only allowing a star configuration, while supposedly not allowing mesh configurations, is there a way to have the VPN be used as a backup via SCN Failover, or dual SCN, or something, so that if the main MPLS does go down the VoIP traffic AND the Voicemail will be routed over the VPN and when the MPLS comes back up, the traffic is automatically routed back over the MPLS like it should?
There are NO IP phones on this system.
Having tried several different SCN settings and reading through the manuals has not given me a straightforward answer.
Primary route: Site 1 (LAN2) ---- SCN (MPLS) SCN ---- (LAN2) Site 2
Secondary route: Site 1 (LAN1) ---- VPN (Internet) VPN ---- (LAN1) Site 2
All help is appreciated. THANKS!
I am working on situation where I have two IPO system (5.0) tied together via SCN with VM Pro at the main site. Lately we have had issues where the MPLS link for the VoIP (SCN) between the sites has gone done quite often, sometimes for days.
There are a lot of calls that are placed between the sites and when the MPLS goes down it causes all kinds of issues, plus the remote office cannot get into their Voicemail.
I do have a VPN setup via internet connections between the sites that can be used to dial between the sites using a short code and that works well, but it doesn't take care of the Voicemail issue.
When the MPLS is down for long periods, I will reprogram the systems to use the VPN as the SCN route so the Voicemail will work. While this fixes the initial problem, I still have to manually make the change, which I sometimes can't get to immediately, causing the customer problems. I would like this to be automatic if possible.
I have actually set both the MPLS and VPN Lines to SCN and the system does seem to work, but it always wants to route the calls over the VPN first instead of the MPLS. If I pulled the plug on the VPN it will route over the MPLS, but that is backwards, I want the MPLS to be the primary.
With the limitations of SCN only allowing a star configuration, while supposedly not allowing mesh configurations, is there a way to have the VPN be used as a backup via SCN Failover, or dual SCN, or something, so that if the main MPLS does go down the VoIP traffic AND the Voicemail will be routed over the VPN and when the MPLS comes back up, the traffic is automatically routed back over the MPLS like it should?
There are NO IP phones on this system.
Having tried several different SCN settings and reading through the manuals has not given me a straightforward answer.
Primary route: Site 1 (LAN2) ---- SCN (MPLS) SCN ---- (LAN2) Site 2
Secondary route: Site 1 (LAN1) ---- VPN (Internet) VPN ---- (LAN1) Site 2
All help is appreciated. THANKS!