Voicemail when using agent logins to cover to audix

[d3finity]

hey,
had a request for team managers who move around alot to bee able to login and have voicemail at whatever station they are sitting at for that day
i can get the voicemil to work apart from the message indication led on the phone.

anyone have any ideas as to how i can achieve this?
bearing in mind that they may use 4 or 5 different desks in a week!!

 

[definityandcmuk]

can you use PSA?

The user goes to a desk, dials the PSA access code and their extension, and their extension with MWI, button assignments is assigned to the physical set they are sat at.

You would have to ensure all handsets are the same type etc.

 

[d3finity]

definityandcmuk,

thanks for your reply....thing is the turrets that these team managers will use are all linked to cti stuff for screen pops etc....
so for instance we have a turret( ext 5555) ok and lets say it's linked to a specific computer in the cti Applications tables.

now if a team manager sits at that desk for the day and uses PSA to cange that phone to her number(6666) what happen s to ext 5555?...does it remain in the background to allow the integration...or will PSA screw up the those tables when it forces the turret to be 6666?

regards

 

[definityandcmuk]

5555 would be seen as "x-ported" or unassigned with no physical port by the switch. The link to the CTI app would be lost I think, with 5555 just being a "software" number. I'm sure someone on here would be able to answer the CTI questions more thoroughly.

You could make the manager's extensions agent IDs, get them to log in to the turrets. This would keep the CTI link as 5555 would still be valid.

You can set the MWI to display for the Agent ID rather than the physical set in ch system-parameters features

 

[Jolagues]

from your title I am assuming the people that move are using agent ID's if that is the case then all you need to do is goto che change system paramaters features screen goto the call center system paramaters page and change message waiting lampe indicates status for from station to login ID

José

Please let me know if this was helpful

 

[d3finity]

jolagues,

"goto che change system paramaters features screen goto the call center system paramaters page and change message waiting lampe indicates status for from station to login ID"

but if i do this then the other users( non agents backroom staff) who do not login will not have the message light to notify them!

definityandcmuk,
"
You could make the manager's extensions agent IDs, get them to log in to the turrets. This would keep the CTI link as 5555 would still be valid."

i have tried this but how then do i get the indicator to come on ?


regards

 

[Jolagues]

once that is changed the user will have to check all new messages then it should light when a new message is received.

José

Please let me know if this was helpful

 

[d3finity]

jolagues,
i tried to explain to you mate...i cant change this as we have non-agents working here too ....they also use audix but do not login so the switch has to remain setup for stations!!
i just need to know how to get the message lamp working for an agent!! no matter what phone they sit at....so bottom line is...can i get the message waiting lamp to follow an agent login no matter where they login?

thnx
col

 

[Jolagues]

yes I understand what you are trying to do and this setting will acomplish what you are this setting will only effect agent IDs all other stations will continue to function the same way they do now.

José

Please let me know if this was helpful

 

[d3finity]

jolagues,
wonderful thanks for your understanding/help with this ...i will try it later this evening when all
the guys are away home.
PS: i will let you know how i get on!

you seem confident that this will fix it..have you had to do this in the past?..or do you work for AVAYA?

regards

 

[Jolagues]

I currently do this in 2 call centers and have dont it in the past. i currently have this working on both an audix and a Modular messaging system. for over 800 agents.

José

Please let me know if this was helpful