Voicemail to E-mail on Voicemail pro 2

[illectronic]

I followed the knowledgebase. I am trying to send e-mail alerts using an external smtp server. When I entered in my e-mail server settings I get no error when i push OK or CHECK. When I leave a test message on a user that has e-mail notify on it does not reach my e-mail. I see the following error in my windows 2003 application event log.

EasyMail SMTP error!
Serverutgoing.verizon.net
01/24/08 13:44:18
503 5.5.0 No MAIL FROM command has been issued.

Is there a way to further customize VM to email settings so e-mail servers don't reject me?

 

[tlpeter]

Do you have an email adres set where you can send the email with ???


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Bas1234]

Are you using MS Exchange?

Install MSOffice on your 2003 Server and make sure you can receive and send e-mail as an Administrator on the VMPro server.

greetzzz...Bas

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[mattKnight]

Try telnet <ip address> 25

from the voicemail pc - if you can connect and send mail you'll get a banner confirming connection.



Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[illectronic]

Yes, I am sending mail with a server that requires authentication. The account is valid.

 

[illectronic]

Not using exchange, it is an external smtp server.
I am able to connect to it through telnet.

 

[Bas1234]

Right click the 2 VMPro services choose properties and choose logontab

Change it to "Local systemaccount".

greetzzz...Bas

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[Escorthosis]

I think tlpeter is right. You have set not only the account but also an e-mail adress that should be used to reply to.
I think you are currently sending an e-mail using smtp without an 'from' e-mail adress set.

 

[illectronic]

I understand what you are saying, where can I set this From address? I filled out everything in voicemail pro client and in control panel- voicemail pro.

 

[Bas1234]

setup outlook express, i don't think you can in VMPro.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[illectronic]

I tried setting up the account in outlook and tested. Same error. The vm services are currently logged in as system account.

 

[Escorthosis]

On the VMProServer goto start\control panel\IP Office Voicemail Pro.
In the first tab and set the e-mail adress under accountdetails.
In the second tab you already put in your smtp account.

 

[Escorthosis]

If you have done that the following registrykey will be set accordingly:

HKEY_LOCAL_MACHINE\SOFTWARE\Avaya\Media Services\Directories
EMailMailbox=yourenteredemailadress@yourdomain.com

 

[illectronic]

Escorthosis - I don't have an exchange server. I was told I don't need one for basic voicemail to e-mail.
Those registry entries were empty however. If I put something in there it doesn't stay filled.

 

[Escorthosis]

I don't have an exchange server as well!
To answer your question where to fill in the e-mail adress
I just installed the vmpro 4.1.27 on my XP pc at home.
I figure you pressed the 'apply' button before testing?

In the voicemailpro-client press F9 goto MAPI set e-mail protocol to SMTP instead of MAPI.

Restart the VMPro service as a precaution.

 

[illectronic]

It isn't letting me add an account in the first tab. That should not have to do with voicemail to e-mail anyways. It is set to smtp. I restarted the service again to be sure. Same issue.

 

[Escorthosis]

What version of IPO and more important of VMPro are you running?

 

[illectronic]

4.1 GA for both

 

[Escorthosis]

As I stated above I just installed VMPro 4.1.27 on my XP machine to answer your question.
I can manually type the e-mail adres press apply and test. It still is showing my test@avaya.com dummy e-mail adress.
So it's working over here but my PC is on the Dutch locale.

 

[illectronic]

Now I understood you! It worked, thank you so much!