Voicemail Programming Multiple "2" options 3

[PhoneGuy98]

Anyone figured out a way to program around Voicemail Pro's inability to use a tone twice on the menus.

We have multiple clients who want to have the ability to directly enter their extension at the main menu but their dial plan usually is a number like 200-250 not allowing them to use "2" on their main menu. Makes the call flow messy for clients who like to provide a range of options on their menu as we either have to start them at 3 or have the gap.

Anyone know a way to program the 2 tone to capture the 3 digit extension and single 2 digit and send it to their respective location.

Any insight would be appreciated, been driving me crazy.

Thanks,

 

[mikeg826]

just program the initial 2 key stroke to go to a sub menu that either collects 2 more digits ( "??" ) and send transfers them to $KEY, this will have it go to the extensions. And on the second menu, have the timeout feature set to go to what ever you want the initial menu's 2 to go to.

>mike


ACA ; ACS

 

[intrigrant]

You can fake the menu with the $ option.

Lets say you have a menu with the following options :
1 = Sales -> transfer to Sales
2 = Support -> transfer to Support
3 = Operator -> transfer to Operator
Time Out = Operator -> transfer to Operator

Now change the options like this:
1 = Sales -> transfer to Sales
3 = BackOffice -> transfer to BackOffice
Time Out = Operator -> transfer to Operator
$ -> Condition "Compare input" if $KEY = 2 then -> transfer to Support, else transfer to $KEY

You will have to make a condition with a compare action, $KEY = 2

The wav file used for the menu only tell the caller to dial 1, 2, 3 or wait for the operator

 

[PhoneGuy98]

Thanks for the advice guys. Both ideas worked great.

 

[CarGoSki]

Star from me intrigant. Nicely done.

 

[crumthwacket]

I'll second that star for intrigant - very cool