VoiceMail Pro Call Flow

[JohnLarry71]

Hi ...

Forgive me for the lack of understanding, but I will explain to you the script and I hope that helps me BECAUSE I am new to the IP Office and voicemail pro

During Working Hours: 7:45 am to 4:00 PM
Thank you for Calling American Community School, to continue in arabic Please Press 1 (How can do this)
For Administrative office Press 2

now dears if callers Press 2, they must go to other menu, is this acceptable to add connection from 2 to new menu and record a message with new option ( Sub Menu )

After working Hours 4:00 pm - 7:45 am
Thank you for Calling ACS, the offical working hours is from 7:45 am till 4:00 pm.

I configure it using test condition if true go to working hours and if fals go to out of hours .
is this right .

Apologize to you my friend to annoy you and I hope you get to the assistance

 

[hairlessupportmonkey]

Do you have access to the Avaya Knowledgebase?

If so, then there are some excellent VM Pro resourses, information and exercises / examples in there.

If not please create yourself an SSO login and read, read, read!

http://marketingtools.avaya.com/knowledgebase/

ACSS - SME
General Geek

 

[JohnLarry71]

Hi ...

yes I have, but I dont see any examples the same cases, so if you can help me dear ?

 

[hairlessupportmonkey]

http://marketingtools.avaya.com/kno...e80en/mergedProjects/vmprotutorials/index.htm

Using Conditions (780x600)
An example of using conditions to branch the services provided by an auto-attendant between normal company office hours and other times. Also a demonstration of how to re-use a module in another call flow. (.exe, 1.11MB)


ACSS - SME
General Geek

 

[JohnLarry71]

Hi ...

Thank you very much, you are good man.
Last thing I need to help me please.
what about if i have in a main menu english message like thank you for calling ACS, for Arabic Please Press 1, and what about if I have for Administrative Office Please Press 2, and when caller press 2 go to another menu. is this acceptable menu and submenu, and your assistance plz in arabic language can i add a connection from 1 main menu to new nmenu and start record in arabic.

please your help and advice .

 

[hairlessupportmonkey]

VM Pro can go as deep into submenus as you like.

So your answer is yes.

There are also options to create overlapping menus like here:

http://www.ipofficehelp.com/HOWTO_VMP_Overlap_Option_Extn.html

ACSS - SME
General Geek

 

[amriddle01]

You can have pretty much as many menus and submenus as you like in VM Pro, the language you record the prompts in is up to you


Avaya Implementation Qualified Professional Specialist Technical Engineer (AIQPSTE)

 

[JohnLarry71]

Hi ...

So, Could I take a second Language as a Submenu and Start Coplete the call flow ..


Thank you very much dears , and sorry for apoligiez you.

 

[overthebars]

I hope posting links to sites other than Avaya is ok. JohnLarry, download this PDF for VM Pro. I have used it quite a few times to set up different scenarios.

http://www.nev-comm.com/VMproIllustrated.pdf

 

[JohnLarry71]

Thank you overthebars ...

I have this PDF, but what I was asked is diffrent from these exercises, if you can answer to my last question about if I can add an Arabic Language as a Submenu.
the friends answe me but to be sure more please if you can.

thanks

 

[hairlessupportmonkey]

nice to be thanked with words, but thanked with stars is better!

ACSS - SME
General Geek

 

[JohnLarry71]

all the stars to thank you hairlessupportmonkey
but you dont answer me to the last questions dear

 

[IPGuru]

your question has already been answered but yes you can add a sub menu for the Arabic options.

The example documents may not have your exact requirements but take you through the principles of how the VM Pro operates.
Work through these examples and reason through the logic of what they are doing. once you understand this you will be able to apply that reasoning to any other task you may have.

Good luck & all the best

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear