Voicemail Pro Call active even after call disconnected by caller.

[202586]

Dear All,
I am using a Voicemail pro module to answer the call coming on an analog line.

Ip office 500 v2 rel 7
Voicemail pro 6.1

I am facing a strange problem, even after the call is disconnected by the caller, the DBGVIEW shows the call looping inside the voicemail pro module until a timeout condition is reached.

The analog line remains busy all the this time until the call reaches the disconnect condition inside the Voicemail pro module.

I have enable disconnect supervision on the line from ipoffice manager and same is enable on the line by the carrier.

How can i stop the call flow immediately the line is disconnected by the caller to make the line free again...
Please help.

 

[clarkstyx18]

1. Log onto Voicemail Pro.
2. For the call flow, check that a Disconnect action has not been added to the end of the call flow. As sample call flow is provided below.
3. To add a Disconnect action to a call flow:
i. Open the call flow in question.
ii. Click within the call flow window.
iii. Click and select Disconnect.
iv. Click within the call flow window. This places the action into the call flow.
v. Click to connect the Disconnect action to the appropriate action.
6. Save the configuration change by clicking .

 

[intrigrant]

This happens because IP Office does not recognize the call being disconnected, either enable reliable disconnect on the line ( if available ) or set the disconnact tone recognition to the right values.
Without reliable disconnect and with the proper disconnect tone settings it may take up to 5 seconds before the line will be released.

If it ain't dutch it ain't much

 

[202586]

Dear Members,
Thank you for the reply. I have already set the disconnect action in the block. When i hang the call in the middle of the call flow the call waits till a timeout condition occurs and then go to the disconnect action and terminates. i don't want this, i want the call flow to be ended the moment i hang the call.
I will try the reliable disconnect and disconnect tone recognition and test again.

 

[202586]

Dear intigrant,
The busy tone detection settings (System frequency) under tones and music worked for me...i enabled it and the call is disconnecting now when i hangs the call!!
Also i have enabled disconnect clear, but it was busy tone detection that worked for me.
Thanks a lot for that valuable piece of info!!!!

 

[IPGuru]

Disconnect clear needs to be configured on the line by the line provider, this is not always the case.
you also need to know what time has been set by the line provider & configure the IPO accordingly.
if busy tone detection is working for you you may want to still with the universal advise of 'if it ain't broke don't fix it' although a proper disconnect clear signal is should be more reliable

A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[intrigrant]

Disconnect clear is not avaiable in europe, i don't know of the availability in other continents

If it ain't dutch it ain't much

 

[amriddle01]

We get it here in UK