Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Voicemail not working

Status
Not open for further replies.

Robbie1

Technical User
Jul 13, 2002
2
US

Hello,

I have setup a voicemail account for 1 of our users here.
I can dial into the voicemail account no problem, but when you call the users phone it does not forward you to the voicemail it just keeps ringing.

Any ideas on what i am not doing correctly.

Best Regards
 
set CLS to HTA SFA FNA
set FDN to V/Mail Number
set HUNT to v/Mail Number
then test it
That should do it Colin
 

Another daft question, from which LD command do i
implement these changes.

Best Regards

 
I have a phone that is having similar problems however when I made all the changes mentioned above it still didn't work. Any suggestions?
 
If the call is coming from an exteranl source you may need the eht (external hunt) and efd (external forward) setting to the VM number
 
The voice mail doesn't pick when the call comes from an outside or inside number.
 
Paste the TNB on the board and let me take a look. This should be a no brainer.
 
I would just use the CPY command and copy the settings from a phone that works. Had to do that to my personal extension today because calls weren't rolling over to the other line, and people were getting a busy signal.

Hey, us un-Nortel trained noobs gotta make things works somewhow.:)
 
Robbie

LD 20
PRT (info of a phone of the same type that works and has voice mail)
then...


REQ: CPY 1
TYPE: 500 (if analog) or 2000 (if digital..or else)
CFTN (type the TN of the phone that is working

TN (type the TN that you will put the new phone)
DN (type the new extension #)

...enter
...enter

REQ:
the goto MM and program the voice mail for the new phone
and you should be ok.

Also... check the HUNT (should have the MM extension)

[thumbsup2]
 
Hey thanks to everybody. The voice mail is working now, however the message waiting light doesn't work any more. I checked the CLS and it has MWA. Any suggestions?
 
in the voice mail box make sure it has the extion number that you want the the message to go to.
 
Check the marp if you have the same extion on any other phone it will follow the marped set
 
So the problem is still voicemail light not lighting up so have you tryed the little simple things like swaping sets outing the set and rebuliding it changing TN's that kind of stuff? Its got to be some thing simple like that. let me know if any of those sugggestions help.
 
I tried everything you said. I rebuilt it, changed TN's, swaped sets, and everything else on this thread. I'm stumped.
 
First of all, what kind of phone is it? Digital or analog? Assuming its digital, is there a message waiting key assigned to the phone (key X mwk xxxx)? Does this key flash when you have messages?
 
It's a digital 2616. I've tried adding a MWK and it doesn't light up either. Also this phone is in a queue and every phone in this queue has the same problem.
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top