Voicemail not Tranferring Calls

[sheldoom]

I have IP400 4.0.7 with VMPro 4.0.18 was working fine yesterday. Today incoming calls to Auto Attendant are getting dead air when dialing any option that required Touch Tones. Either Pressing '2' for a Queue or pressing an extension number. Urgent Help Please. Thanks.

 

[tlpeter]

are your licences still valid ?


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[ProviderReborn]

Check lics in the manager program. If not check your dongle is in firm.
Check firewall is not on your VM Server.

If all ok reboot your two VM Pro services in administrative tools and retest.


ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[TheDoz]

Does your Menu have a time out action? If not, add one to the Menu. Sometimes not having one will cause dead air.

"The lack of money is the root of all evil

 

[intrigrant]

Can you post the contents of the file root.vmp?
It is a plain text file and shows all actions programmed.

NIHIL NOVI SUB SOLE

 

[Rappy]

1. Log into VM server having the issue
2. Check the system tab in avaya and change the license server to 0.0.0.0- reboot the Phone system in order to effect the changes
3. Repeat steps one and two above, and change the license server address to the ip address of the VM server, and reboot once more
4. Test the phones, and the auto-attendant should work

 

[sheldoom]

There is no license ip address option on this Rel 4, IP500 as it uses the smart card for licensing. Thanks.

 

[myalias09]

Might I suggest upgrading to the latest. 4.0.7 as well as 3.2 55/57 had this issue if it is the same. It would just stop transfering out of the blue and would require a reboot to the IPO and VMPro to fix. Avaya couldn't find anything in traces, just that it stopped. We had a few instances that went away as we went to 4.0.10. Although kinda stuck on the VMail as no GA is stable yet. About 2 weeks for the Q4 load or call Avaya for the FTP Site loads, they appear pretty stable right now.

 

[mattKnight]

There is no license ip address option on this Rel 4, IP500 as it uses the smart card for licensing

Quite correct, but you did say in the OP

I have IP400 4.0.7 with VMPro 4.0.18

All the above advice is good, based on the original information!

Have you restarted the voicemail service?
Hwta happens if you dial *17 from a desk phone (are you running in IPO mode or Intuity?)
What does the debug trace of Voicemail pro say whe you restart the voicemail service?



Take Care

Matt
If at first you don't succeed, skydiving is not for you.

 

[jgraham1075]

I have the exact same configuration (IP400 4.0.7 with VMPro 4.0.18)and we encounter the same problem every couple of weeks or so. The auto attendant stops transferring callers - just dead air. Sometimes we can reboot the VMPro server a couple of times and it will fix it but other times we have to reboot VMPro AND IP400 which is a huge problem. I read that Avaya doesn't see any issues in the trace but it has to be a software problem that is created when certain circumstances arise if we are both having the same problem.

 

[ChristianFrench]

VMPro 4.0(18) is rammed with bugs, downgrade it to 4.0(15)

 

[fonedoc]

There is a Private Build out for this. Contact Avaya or your vendor.

Fonedoc