Voicemail not responding to touchtone

[nickotrompke]

I have a merlin magix r4 with messaging r4. Sporadically when you call in (from any type of phone pots or cell) and try to dial a selector code and the auto attend. just keeps playing and doesn't respond. some days are worse than others. I doesn't seem to be line specific.

here is what my system has:

Processor
016 ETR
016 ETR
800
800
Merlin messaging 6 port lic.
useing AA and Delay announcements.

 

[orypecos]

I don't know about merlin messaging, but in other voice mail system that can be an indication that the voicemail is too busy in a software loop caused by corruption. Usually a reboot will fix it.

 

[nickotrompke]

tried reboot no help

 

[adh111681]

option 3 for auto attendant option 1 for day 6 to modify change selector code (ie. extension are 200 change selector code two to 5 which is direct ext. transfer. by default anything above 4 usually doesn't. Also check option 1 option 5 (which is max. ext. length and make sure it reflects your extension length

 

[adh111681]

also check your vm ext. are rotary enabled

 

[orypecos]

I thought that 'rotary enabled' could cause possible static on the line making a 'switch hook flash' to occure.

 

[Pepperz]

If the AA will not respond to touch tones, then set those VMS ports to be rotary enabled. This is necessary with the MerMsg.

Pepperz@newper.net

 

[1043]

See if this is happening on all lines or just certain lines. I had a problem awhile back that was similar to yours. It was only happening on one line It was a problem with the provider.

 

[nickotrompke]

rotary enabled. thanks