My voiemail became inaccessible. When I hit Feature 981 or 983 I get "inactive feature". We had the same problem b4 and power cycleing the application module fixed it. As of this morning, it does not seem to respond to power cycling. Any information would be greatly appreciated. Thanks.
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Voicemail Down
- Thread starter jjung1
- Start date
First thing you could try would be Feature 903. If it prompts you with feature range, your voice mail defaulted and will have to be reprogrammed if you didn`t back it up. If that gives you inactive feature as well, check to make sure your NAM is still connected to the KSU, be it the fiber cable or line cords.
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- Thread starter
- #3
Feature 903 is also unavailable. I checked all the physical cabling and they seem to be intact. Is it possible there is some corruption in the software? I checked the error log and there are several "file not found" errors begining around the same time when the problem first arose.
Not sure, but have you tried going in to Maintenance to see if the KSU is seeing the NAM? Not sure how familiar you are with port numbering but you can also check it by DN. If you need more direction on how to find it, let the board know.
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jjung1,
1st check in Maint (if you can) to see whether the KSU can see the Star Talk Ports.
2nd power down the Star Talk
3rd do an XFTEST (pwd 266344) at the KSU and remove all the codes.
4th power down and then restart the KSU
5th power up the Star Talk.
6th get into F983 any old way you can. Sometimes you may have to do a F981* then enter the Admin mail box. One time I got administration from mbox 100. At that point once in, I completely reinstalled the whole default software and started again. Then thing has been running perfectly ever since.
If the Vmail coding got scrambled from a power bump or similar, then you may have to repeat steps 3-6 several times until you get in somewhere.
Good luck
PhM
1st check in Maint (if you can) to see whether the KSU can see the Star Talk Ports.
2nd power down the Star Talk
3rd do an XFTEST (pwd 266344) at the KSU and remove all the codes.
4th power down and then restart the KSU
5th power up the Star Talk.
6th get into F983 any old way you can. Sometimes you may have to do a F981* then enter the Admin mail box. One time I got administration from mbox 100. At that point once in, I completely reinstalled the whole default software and started again. Then thing has been running perfectly ever since.
If the Vmail coding got scrambled from a power bump or similar, then you may have to repeat steps 3-6 several times until you get in somewhere.
Good luck
PhM
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