Voicemail channels - all in use

[tpit]

My IP Office thinks the 4 voicemail channels are always in use while they are not.

This happened after a warm reboot with new licenses for third party SIP. I cannot see the correlation.

Any idea's besides rebooting the complete system?

UC: R9.0
IPO: R9.0.1.0 build 845

______________________________________________
VoiceByte - Networking & Telephony
watchguard | cisco | avaya | aastra | nortel
w: voicebyte.nl | e: tpit [at] voicebyte.nl

 

[Pepp77]

That picture shows 4 channels available and none in use.

| ACSS SME |

 

[IPGuru]

if you get engaged ton when trying to access the VM check the data connection to the VM Server & then restart the VM Pro service.



Do things on the cheap & it will cost you dear

 

[tpit]

Indeed it does show 4 channels available,... But it logs a NO CHANNELS available everytime a VM module is being requested by incoming call route.

I will restart the VM Pro service tonight after hours...

______________________________________________
VoiceByte - Networking & Telephony
watchguard | cisco | avaya | aastra | nortel
w: voicebyte.nl | e: tpit [at] voicebyte.nl

 

[Westi]

if it is not working you might as well restart it now
Test if it works internally by making up a shortcode that point to the module

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[tpit]

True that! But it seems as if voicemail is working,... just not when incoming call routes route to voicemail pro modules...

______________________________________________
VoiceByte - Networking & Telephony
watchguard | cisco | avaya | aastra | nortel
w: voicebyte.nl | e: tpit [at] voicebyte.nl

 

[janni78]

Would have been nice if you mentioned that from the start.

Do a monitor trace and a VM debug, should tell you what's happening.

What does your ICR look like?

"Trying is the first step to failure..." - Homer

 

[sizbut]

Look as the voicemail channel reservation settings in Manager.

Stuck in a never ending cycle of file copying.

 

[mojoputter]

Voicemail tab in manager

 

[tpit]

It was not the reservation of channels... Something seems horribly wrong with the UC Module itself. A reboot made the service totally unavailable. Will go onsite tomorrow to see what's what.

______________________________________________
VoiceByte - Networking & Telephony
watchguard | cisco | avaya | aastra | nortel
w: voicebyte.nl | e: tpit [at] voicebyte.nl